International Policy

International Orders & Returns

TJURS is a Brazilian slow fashion brand committed to thoughtful production and attentive service. Each order is prepared with care, quality, and attention to detail. We understand that a piece may not always meet your individual needs, and returns are available under the conditions below.

Returns & Exchanges

Requests must be emailed to [email protected] within 7 calendar days of receiving your order. Requests submitted after this deadline are not eligible.

We operate exclusively from Brazil. All returns must reach our designated Brazilian address, following our team’s instructions. Customers must arrange and pay for return shipping. TJURS does not provide prepaid international return labels. Original shipping charges are non-refundable.

Items must be unworn, unwashed, unaltered, and suitable for resale, with original tags and packaging intact. Custom-made pieces, items produced with requested changes to length, color, or sizing, and garments altered after delivery are not eligible.

A refund or store credit for the amount paid for the returned item will be processed only after receipt, inspection, and approval. Store credit is valid for 120 days.

Reported Defects or Damage

Please report any suspected defect or damage by e-mail, including your order number and clear photographs. Confirmation requires the item to be returned to Brazil for inspection by our team. Customers must arrange and initially pay for shipping; reasonable return shipping costs will be reimbursed if a manufacturing defect or an issue attributable to TJURS is confirmed.

Fabrics, Sizing & Fit

Our pieces use the same fabrics featured in their corresponding product photographs and advertisements. Fit, length, and drape vary according to individual height, measurements, and body proportions.

Please review our product descriptions and size chart before purchasing. Our team is available to assist with sizing questions. Personal tailoring and adjustments must be arranged and paid for by the customer.

Customs & Delivery

Checkout prices include products and international shipping only. Destination customs duties, taxes, and import fees are the customer’s responsibility and are not reimbursed by TJURS.

Customers must provide accurate delivery details, monitor shipments, and respond to carrier or customs requests. If a package is returned due to an incorrect address, absence, refusal, failure to collect, or unpaid import charges, the original shipping fee is non-refundable. Return shipping and additional charges incurred by TJURS are payable by the customer.

Once the package is returned and inspected, we can offer store credit valid for 120 days or reshipment at the customer’s expense.

Our Commitment

As TJURS grows, we continue to refine our processes and explore ways to better serve our international customers. We value your trust and remain committed to a thoughtful, attentive experience with every order.

For further assistance, please feel free to reach out to us through our official channels:

E-mail: [email protected]
WhatsApp: +55 11 939323020
Instagram: @tjurs